Delivery and Returns Policy

We can only accept orders for delivery to addresses in the UK (including Channel Islands, Isles of Scilly, Isle of Man, Scottish Isles and Northern Ireland) and EU.

Delivery Methods and charges:

UK orders

£1-£100 in value will be sent via Royal Mail First Class

Allow 5 working days for delivery

Cost: £5.00

£101+ in value will be sent via courier service (signed for)

Allow 5 working days for delivery

Cost: free of charge

EU orders

£1-£100 in value will be sent by Royal Mail International Signed For

Allow 5-10 working days

Cost: £6.50

£101+ in value will be sent via international courier service (signed for)

Allow 5 working days

Cost: £23-38 depending on country of delivery (confirmed at Check-out)

Returns Policy:

ErecAidTM Systems

90 Day Refund Policy: If you wish to return your Osbon ErecAidTM for any reason within 90 days of purchase we offer a refund of the purchase price less a £40 handling charge.

Systems that are returned UNUSED within 10 days will be refunded in full but we will not refund the delivery charge. 

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

Venoseal Adjustable Constriction Loops, Tension Rings, Lubricant and Accessories, Uresta products

For hygiene reasons and due to the nature of these products these items cannot be returned unless faulty.

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